Support Resources
Sep 12, 2016. Jun 29, 2020. Sep 17, 2020.
So you've started using OpenOffice.org. Wonderful! Chances are youmay have questions about problems you encounter in the software or wantto learn more about it. There are a number of ways you can get helpwith the software. Visit our OpenOffice.org Support Home for more information on getting help with OpenOffice.org
To find information, resources, and much more in your native language, please visit the NLC projet page.
Download troubles
There are various reports from users on our mailinglist that theyhave problems downloading OpenOffice.org using Safari the defaultbrowser for Mac OS X. Safari isn't capable of directly downloading fromFTP servers so Safari passes download requests for files from a FTPserver through to the Finder, the Finder connects to the FTP server andfails. This may be a bug in Mac OS X 10.3.x and 10.4.x which cannot besolved by OpenOffice.org developers.
There are two known solutions:
- Even though the Finder has problems with passed throughdownloads from Safari the download often works when you copy thedownload url to the clipboard, switch to the Finder->Go->Connectto Server and paste the url in the empty line below Server Adress.Click 'Connect' and the see if the Finder now connects to the downloadserver.
- Mozilla/Gecko based browsers like Firefox or Camino are capable of directly downloading from FTP servers.
As the file is downloaded, you will see the icon of the Disk Image(dmg) File appear. When the download is finished, simply double clickon the icon of the 'dmg' file, and drag the OpenOffice.org 'Icon' inyour applications folder.
OpenOffice.org X11 How-To
There is a small how-to install and use X11 and OpenOffice.org Mac OS X available in
FAQ
For any other installation or mac-specific question visit this page. There are the latest news and informations on known OpenOffice.org Mac OS X (X11) issues and problems.
Mailinglist
If you still can't find your answer there, try the following community staffed mailinglist: [email protected]
Microsoft Office Mac Download
To make life easier for yourself and other volunteers on themailinglist please subscribe to the mailinglist. In order to do so senda blank email to this addresswait for the daemon to answer you. Now answer the mail the mailinglistdaemon sent to you yourself by pressing the reply button in yourmailer. After the second confirmation your able to post and receivemails from [email protected]
Nexus vst free download 2018. In order to make life easier for both end-users and developers wedecided to move end-user support to the project wide users mailinglistwhile mac porting remains the mailinglist for OpenOffice.org macdevelopment.
Remember, these are staffed by volunteers who donate their time to help users, so be patient and polite:
Online Help and Manuals
One of the quickest references to get to is the OpenOffice.orgOnline Help (under the Help menu). This online help contains a thoroughdescription of the application.
You can also go to your local bookstore and pick up several books such as the OpenOffice.org Resource Kit and StarOffice Companion.While these books are not specific to Mac OS X, OpenOffice.org on MacOS X is nearly identical to all other platforms and these books willstill be valuable references.
If you get help from any of these places, please consider helpingout by browsing through them from time to time and answering questionsto which you know or learned the answers. Support, too, is an effortthat needs
Paid Support
If you require commercial support, you may want to check out some of the commercial OpenOffice.org support providers.Be aware that not all may provide assistance with Mac OS X, however, sobe sure to check to make sure they support the Mac OS X plat form.
Filing Bugs
OK, say you've found a glitch in the software (a bug, like thesoftware crashes when opening this certain file) and haven't been ableto find an answer in any of the support resources. Mydrive connect download for mac. The next step is tofile an issue about it. See the IssueZillapage for more information about what a proper report should contain andwhere to file it. Mac-specific bugs should be filed against the porting project.
Last updated by $Author: smsm1 $ on $Date: 2007/02/11 01:26:04 $
Topics Map > Features and Functionality > Client Capabilities > Desktop
Below is a list of known issues with Outlook for Windows and Mac desktop clients. Feature requests and known issues for other clients can be viewed at: Outlook on the Web | Outlook for mobile devices.
Important: You can contact Microsoft directly to make a case for supporting a specific feature in Office 365, by submitting your idea to Microsoft's Office 365 feedback and suggestions site at https://office365.uservoice.com/. Powerpoint free download for mac.
For a list of issues that have been resolved, click here.
You may also want to review support documentation from other services that may be related to the issue you are experiencing.
- OneDrive for Business: known issues | support
- Wisc Account Administration site: known issues | support
- Google Apps: known issues | support
- WiscList: known issues | support *
Note: If you are experiencing message delivery delays and are interacting with a WiscList, review the documentation related to WiscList above.
If you are experiencing issues with an earlier version of Outlook, the UW-Madison Office 365 team recommends upgrading to a newer version of Outlook. Learn more about client support.
Outlook for Mac clients
- Fixes or workarounds for recent issues in Outlook for Mac
- Details and Workaround
- With the latest release/update to Apple OS and Office for Mac, multiple issues have risen and are being worked on. Please review this article for common issue and automated troubleshooting tools.
- In addition, is it highly recommended that you always make sure you are running the latest version of Office for the Mac. In some cases, the issue you are experiencing may have been fixed in a newer version.
- Details and Workaround
- Microsoft acknowledges Office 2016-El Capitan crashes but lacks ETA for fix True color pro download mac installer.
- Details and Workaround
- Error: 'Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience' when using Outlook 2016/2011 for Mac.
- For additional details on this issue, review following information.
- Workaround: Install the latest release of Office/Outlook.
- Details and Workaround
- https://agomitdy.tistory.com/2. Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- In Outlook 2011 and Outlook 2016 for Mac, accounts that you have full mailbox permissions to -- including any linked accounts -- will not be added to your account list automatically. You will need to subscribe or configure these accounts.
- Details and Workaround
- In Office 2011 for Mac, installation produces 'activation' or 'sign-on' error
- Details and Workaround
- The version of Office 2011 for Mac downloaded from within Outlook on the web is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the 'Activate Office' screen: Sign in failed because the password is incorrect or the sign-in name does not exist or Sorry, there was a problem while trying to connect to your account.
- Current Work Around (because the Office 2011 installer available on the Campus Software Library is licensed under UW-Madison's Microsoft EES, it can only be used on UW-owned computers and is not visible or available to students)
- Delete any Office 2011 software from your 'Applications' folder.
- Delete any Office 2011 application icons from within your dock.
- Log into UW-Madison Campus Software Library using your NetID credentials.
- Within the 'Productivity' section, click Microsoft Site License.
- Within the 'Downloads | Microsoft Office Site License' section, click Macintosh - Office 2011 Standard.
- Save/Run the file.
- Details and Workaround
Microsoft Office Free For Mac
Outlook for Windows clients
- When you view items in the secondary mailbox, new items may not appear or items seem to be missing or items that you had deleted still appear in the secondary mailbox.
- Details and Workaround
- For additional details on this issue, review following information.
- Workaround/solution:
- Start Outlook for Windows.
- On the 'File' tab, click Account Settings in the Account Settings list.
- In the Account Settings dialog box, click the 'E-mail' tab and then double-click your Microsoft Exchange Server account.
- In the 'Change Account' dialog box, click More Settings.
- In the 'Microsoft Exchange' dialog box, click the 'Advanced' tab.
- Click to clear the Download shared folders check box.
- Click OK two times.
- Click Next, click Finish, and then click Close.
- Restart Outlook.
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- The most common performance issue for Outlook is slowness when completing the following tasks: downloading/syncing mail, loading calendar, interacting with messages, editing calendars, or editing permissions.
- Workaround: Performance issues can have a variety of causes. For more information on how to improve Outlook performance, please review the following document: Office 365 - Get better performance when using Outlook desktop clients.
- Details and Workaround
- When using Outlook for Windows, you may experience any of the following symptoms: Outlook does not load or takes a long time to load, receive an error during startup, unable to access another account(s) (permission issue), etc
- Details and Workaround
- A common troubleshooting step for these types of symptoms is to recreate the Outlook local data file for your profile. To perform this action, follow the steps outlined within the Re-create an offline Outlook Data File (.ost) section. After completing this, start Outlook and see if the problem persists.
- Details and Workaround
- Moving, copying, or deleting large quantities of mail may result in an error
- Details and Workaround
- Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
- If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
- Review following Microsoft resources:
- Details and Workaround
- Downloading a large mailbox can result in an error
- Details and Workaround
- Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
- If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
- Review following Microsoft resources:
- Details and Workaround
- Sending as an address which is not visible in the Global Access List (GAL) can result in an error
- Details and Workaround
- When attempting to send as an address which you have send as permissions for, the following error will be sent to your inbox if the send as account is not visible in the GAL:
- Information on how to make an account visible in the GAL can be found here: Show or Hide Service Account within Global Address List
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- In Outlook for Windows, accounts that you have full mailbox permission to -- including any linked accounts -- will be added to your account list automatically. Review the following document for further details on AutoMapping: Office 365 - Automapping.
- Details and Workaround
- Emails with HTML formatting do not always display as expected
- Details and Workaround
- To work around this issue, Outlook gives you the option to open the message in a web browser.
- More information on this issue is available here and here.
- Details and Workaround
- Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
- Use Outlook on the web to submit the message as spam.
- Manually forward the message to the spam repository account.
- Details and Workaround
- Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
- On machines with smaller monitors, clicking the 'Report Spam' link displays a disclaimer, but the 'Report Spam' button is obscured from view. It is not possible scroll down to see the button.
- To work around this issue, double-click on the message to open it in a separate window, then maximize the window. This should allow for enough space for the 'Report Spam' button to be displayed below the disclaimer.
- Details and Workaround
- In Outlook for Windows, emails 'sent as' or 'sent on behalf of' another account will appear in the default configured account's Sent Items folder
- Details and Workaround
- If you send an email on behalf of Bucky Badger, the email will appear in your Sent Items folder instead of Bucky's. Note: Even though you may have 'send as' or 'send on behalf of' permissions to another account, this does not mean the account will automatically show up in Outlook 2016/13.
- This does not occur in Outlook 2016/2011 for Mac.
- Workaround: Follow these instructions/options to have a message sent stored in the mailbox of the intended account.
- Details and Workaround
- After the password for your NetID account is changed, Microsoft Outlook may repeatedly prompt you for your password or is unable to send/receive mail. After you enter the new password and then click to enable the Remember my credentials option, you are again prompted for your credentials.
- Details and Workaround
- Windows uses a password manager to store your account credentials for certain applications. You may need to reset these credentials.
- Workaround - Review NetID password change issue for Outlook document.
- Details and Workaround
- https://nutritionnew845.weebly.com/cat-goes-fishing-free-no-download-mac.html. In Office 2013 for Windows, activation produces 'The user id or password is incorrect. Please try again.' when attempting to sign-in to your Office 365 account
- Details and Workaround
- The version of Office 2013 for Windows downloaded from within the campus software library is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the activation screen: 'The user id or password is incorrect. Please try again.'.
- Workaround - Uninstall Office 2013 then install the version Office for Windows available to you via Outlook on the web. If you do not want to uninstall your current version of Office, follow these instructions to install the correct version of Office. Make sure to follow the steps to update your registry.
- Details and Workaround
- If you are having trouble starting Outlook for Windows, or have received the error 'Cannot start Microsoft Outlook. Cannot open the Outlook window', the user interface may be failing to completely launch.
- Details and Workaround
- Review this Microsoft document for possible solutions.
- Details and Workaround
- Importing contacts from Thunderbird to Outlook for Windows will require extra steps.
- Details and Workaround
- By default, contacts imported from Thunderbird to Outlook will display the email address in the 'Comments' field. Other information may also display incorrectly.
- For information on how to avoid this issue, see step #12 of this document: [Link for document 35410 is unavailable at this time.].
- Details and Workaround
- Unable to edit or assign permissions to or create/edit/delete events on a resource when granted editor/owner rights in Outlook for Windows.
- Details and Workaround
- Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.
- Open Outlook.
- Go to File > Account Settings > Account Settings.
- Select your Exchange profile > Click 'Change' > Click 'More Settings' > Select the 'Advanced' tab.
- Check 'Use Cached Exchange Mode' (if not already checked).
- Uncheck 'Download shared folders'.
- Click OK > Click 'Next' > Click 'Finish'.
- Restart Outlook.
- Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.
- Details and Workaround
- Unable to share calendar - Policy does not allow.
- Details and Workaround
- When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients. Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.
- Open Outlook.
- Select the calendar you want to share. Make certain the the text of the name in the calendar tab is bold
- From the ribbon in the Home tab in the Share group, click Share Calendar.
- Click Add.
- In the Address book list, click Global Address List.
- In the Search box type the last name of the person with whom you want to share your calendar.
- Click Go.
- Click to highlight the person's name.
- Click To, then click OK.
- Repeat steps 5 - 9 for each additional person you want to share your calendar with.
- Click Send.
- When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients. Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.
- Details and Workaround